Returns and complaints

Returns and Complaints:

All products purchased at almix.eu can be returned within 14 days from the date of delivery.

Address for returning undamaged goods

Almix
Za Poricskou branou 259/11
Prague 8
Postal code: 186 00
Czech Republic

WITHDRAWAL FROM THE CONTRACT

withdrawal form download here

or copy

WITHDRAWAL FROM THE CONTRACT

 
Dear Sir or Madam,
 
 
on ________________ I placed an order at the online store www.almix.eu based on order no. __________________, which was confirmed on

_________________, for

goods _______________________ at the price of ___________________  EUR. The goods were delivered to me on ___________________
 
 
I hereby inform you that I am exercising my legal right and withdrawing from the above-mentioned purchase contract regarding the specified goods. I am returning this undamaged goods by registered mail to the company's address. Please refund the paid purchase price by bank transfer to my account no.

___________________________________________ held at bank __________________.
 
In ________________ on ________________
 
 
________________
 
[Name]
 

Once the return is received, you will receive payment no later than 14 days after receipt of the returned shipment. We usually process refunds within 3-5 business days.

Is there a warranty on products?  
Goods purchased at almix are covered by a two-year warranty.

Product complaint procedure

complaint form download here

The 30-day complaint process will begin on the day the shipment is received by our complaints department.